Operations Manager
About the role
We are seeking a results-driven Operations Manager (OM) with a strong background in Operations, construction, home renovation, or related trades to join our branch leadership team. This role directly supports the General Sales Manager (GSM) in overseeing all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards. The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role. We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.
Responsibilities
- Support branch GM in all aspects including training, maintaining quality and service standards, and profitability
- Manage, coach, and monitor operations team
- Lead educational meetings to drive performance and ensure representative's knowledge base
- Assists in onboarding contractors