Operations Manager

About the Role

We are seeking a results-driven Operations Manager (OM) with a strong background in Operations, construction, home renovation, or related trades to join our branch leadership team. This role directly supports the General Sales Manager (GSM) in overseeing all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards.

The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role. We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.

Responsibilities

• Support branch GM in all aspects including training, maintaining quality and service standards, and profitability
• Manage, coach, and monitor operations team
• Lead educational meetings to drive performance and ensure representatives' knowledge base
• Assist in onboarding contractors
• Address and resolve escalated customer issues to ensure timely, satisfactory settlement
• Perform site visits for service issues or to verify the quality of installation vendors' work
• Fill in for GM during planned or unplanned time off, high-volume periods, etc.

Qualifications

• Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improve service
• Good judgment with the ability to make decisions with discernment, considering all sides
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Positive, dynamic, and enthusiastic personality
• Superior interpersonal skills with the ability to interact, communicate, and build relationships with various personalities
• Self-starter who can work independently with the motivation to grow
• Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
• Efficient and organized with the capability to prioritize and use time effectively

Requirements

• 3+ years of related experience including experience driving performance and leading teams
• Experience within the home improvement industry preferred but not required
• Familiarity with diverse flooring products (hardwood, carpet, tile, laminate, etc.) is a plus
• BA/BS or equivalent combination of education and experience preferred
• Must possess a valid driver's license and acceptable driving record
• Basic MS Office skills (Excel, Word, PowerPoint, and Outlook)
• Must be able to effectively articulate and train one-on-one or small groups

Schedule

Monday through Friday, starting at 7 am or earlier, and alternating Saturdays with the flexibility to take after-hours calls.

Travel

25–50% of the time within a 75-mile radius as needed.

Benefits and Perks

• Casual work environment
• Team building events such as doughnut day, holiday luncheons, barbecues, etc.
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program

About 50Floor

50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US. We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price. Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best. Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family. See our website at 50Floor.com.