Operations Manager - Asset Services

About the role

Kidder Mathews of California has been a leader in the commercial real estate industry for over 10 years, fostering an innovative and dynamic work culture with more than 100 "best workplace" awards. The firm has over 350 professionals across 11 offices in California, offers a complete range of brokerage, appraisal, asset services, consulting, and debt & equity finance services for all property types, averages $9 billion in transaction volume, manages more than 58 million square feet of space, and conducts 2,400 appraisal, consulting, and cost segregation assignments annually. The Operations Manager is responsible for the day-to-day oversight and coordination of all aspects of on-going maintenance demands of the Portfolio, ensuring the Kidder Mathews Team reflects the highest level of professionalism in all maintenance operations, meeting client goals and the mission of the Asset Services Division, and providing leadership to meet Portfolio maintenance, capital improvement projects and “Show Ready” requirements, including timely response to and resolution of any tenant or owner requests or concerns.

Responsibilities

• Perform or direct monthly physical property inspections, scheduled preventive maintenance work, reactive repairs, and special projects as directed and approved by the client.
• Create project scope and ensure follow‑through on needed repairs or maintenance, whether performed by vendors, contractors, or KM staff.
• Interface with tenants, property vendors, and contractors to ensure prompt response to maintenance issues.
• Ensure ongoing contracted vendor services are performed on schedule, meet contract specifications, and stay within an approved operating budget.
• Partner with vendors to increase value and implement long‑term cost savings.
• Review specifications and make recommendations to the Senior Property Manager for necessary changes or updates.
• Prepare specifications, request/review/compare and recommend bids for contracted services.
• Partner with KM staff and contracted maintenance personnel to schedule repairs and create work orders.
• Interface with client on property operational issues.
• Proactively identify opportunities to enhance asset value and implement long‑term cost savings.
• In partnership with the Engineering Team, develop and implement a preventive maintenance program for the Portfolio: review preventive maintenance reports and schedule needed repairs; note items on inspection checklist requiring follow‑up and follow up timely.
• Participate in regular KM staff meetings and safety trainings.
• Create work schedule for other Engineering Team members.
• Participate in periodic property tours or meetings with client.
• Ensure and maintain quality appearance of property meeting both client and KM standards.
• Perform and track energy benchmarking on all buildings in the portfolio.
• Participate in the annual budgeting process including re‑bid of service contracts and bids for planned capital expenditures.
• Draft operations narrative for monthly owner operating report.
• Maintain courteous, service‑oriented rapport with tenants.
• Manage communication flow with tenants impacted by construction or scheduled repair work.
• Promote and foster confident, comfortable relationships with tenants and clients.
• Supervise all “Adds/Moves/Changes of work” areas in the building.
• Partner with Client Safety committee to create employee emergency procedures manual for new assignments.
• Conduct (with tenant) tenant move‑in inspections; complete move‑