Operations Manager - Albany, NY

About the role

The Operations Manager directs, administers, and coordinates the activities of Health System Services in support of the operational goals and objectives. The role oversees and optimizes operations to ensure the seamless delivery of durable medical equipment, manages warehouse operations, and oversees the ordering process to clients and facilities.

Responsibilities

• Lead and manage a team of Medical Delivery Technicians and Warehouse Technicians while ensuring effective communication and collaboration within the team.
• Supervise warehouse operations to optimize efficiency and productivity.
• Handle patient calls for equipment errors and provide timely resolutions.
• Oversee open orders and confirmations to ensure accuracy while conducting follow-ups on open orders as necessary to meet delivery deadlines.
• Oversee inventory management, including tracking, ordering, and maintaining appropriate stock levels.
• Utilize routing software to enter orders and efficiently manage and monitor delivery routes.
• Maintain on-call duties for medical delivery technicians to ensure prompt response to urgent deliveries and emergencies.
• Implement and improve on-call schedules for optimal coverage.
• Implement continuous improvement initiatives based on performance metrics.
• Evaluate operational performance regularly and report to the Regional Director of Operations.

Qualifications

• A High School Diploma required.
• A Two-year or Four-year college degree highly preferred.
• Operations management experience required.
• Related Durable Medical Equipment industry experience highly desired.
• Fleet management experience preferred.
• A background in customer service preferred.