Operations Manager - Airports - Orlando

Responsibilities

• Representing our brand and company vision for customer service excellence;
• Understanding our internal and external customers by anticipating needs and delivering on promises;
• Caring for our customers in difficult situations;
• Fostering employee development by empowering, coaching, and supporting our team to be their very best;
• Willingness and ability to work outdoors under any weather conditions;
• 24-hour Airport operations will require shift work/weekends and holidays;
• The incumbent will be based at the MCO airport, with oversight of other seasonal stations as needed;
• May be required to travel domestically to support business needs in other stations, and travel internationally (may include overnight stays).

Qualifications

• Possess at least a high school diploma;
• A minimum of two years previous people management experience;
• Possess a valid driver's license;
• Valid passport to travel (including overnight international trips) as needed;
• Managerial courage to make difficult decisions to ensure operational integrity, safety, and an on-time performance;
• Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays);
• Ability to successfully obtain Airport specific badging and seals (Security clearance and USCBP clearance required);
• Ability to lift 50lbs;
• Ability to walk long distances and stand for long periods;
• Effective decision-making in a timely manner during stressful situations;
• Strong interpersonal skills (organizational, team oriented & focused)
• Entrepreneurial & self-managed abilities;
• A genuine passion for creating and leading a global top ten Airline customer and employee experience;
• Ability to develop trust and rapport while providing performance coaching to front-line employees;
• An entrepreneurial, energetic and tenacious attitude;
• Ability to adapt to new technology and to share that knowledge;
• Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent.

Conditions Of Employment

• Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
• Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.

Linguistic Requirements

• Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.