Operations Manager - Airports - EWR
Being part of Air Canada means joining an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by becoming a key leader in our diverse and vibrant team at the forefront of passenger aviation. As an Operations Manager - Airports, you will help drive our ambition to become a top ten global airline by ensuring the airline safely delivers and exceeds customer expectations.
About the role
This role provides the opportunity to work in various areas such as Station Operations, Airside/Ramp/Apron Operations, Baggage Services, and In-Terminal Operations, as well as overseeing interactions with Third Party service vendors (GHAs). You will manage both customer experience and front-line employee leadership.
Responsibilities
- Represent our brand and company vision for customer service excellence.
- Understand internal and external customers by anticipating needs and delivering on promises.
- Care for customers in difficult situations.
- Build and nurture trusting relationships.
- Foster employee development by empowering, coaching, and supporting our team to be their very best.
- Oversee the airport station operation.
- Work indoors and outdoors to support operational needs, in any type of weather conditions.
- Support 24-hour airport operations, requiring shift work, weekends, and holidays.
Requirements
- Possess at least a high school diploma.
- Minimum of two years of previous people management experience.
- Valid driver’s license.
- Valid passport to travel (including overnight international trips) as needed.
- Managerial courage to make difficult decisions ensuring operational integrity, safety, and on-time performance.
- Ability to work flexible schedules (24-hour airport operation, shift work, weekends, and holidays).
- Ability to successfully obtain airport-specific badging and seals (Security clearance and USCBP clearance required).
- Ability to lift 50 lbs.
- Ability to walk long distances and stand for long periods.
- Effective decision-making in a timely manner during stressful situations.
- Strong interpersonal skills (organizational, team-oriented, and focused).
- Entrepreneurial and self-managed abilities.
- Genuine passion for creating and leading a global top ten airline customer and employee experience.
- Ability to develop trust and rapport while providing performance coaching to front-line employees.
- Entrepreneurial, energetic, and tenacious attitude.
- Ability to adapt to new technology and share that knowledge.
- Customs Seal required, subject to approval by U.S. Customs and Border Protection and/or third-party equivalent.
- Security clearance and USCBP clearance required.
Note: Non-citizens with Employment Authorization Documents (EADs) and Permanent Residence Cards (Green Cards) may not be eligible to obtain a Customs Seal. Please consult the U.S. Customs and Border Protection website for eligibility information.
Conditions of Employment
- Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment.
- Prior to their start date, candidates will need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment that highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce reflecting the diversity of our customers and communities.