Operations Manager - Airport Baggage

About the role

The Menzies Aviation Baggage Operations Manager oversees the Baggage Operation, T-Point Connection Operation, and Inbound Baggage running at Menzies Aviation. Responsibilities include ensuring safety, managing budgets, implementing policies, and maintaining client relations.

Responsibilities

• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.
• Monitor and progress in KPIs like MBR (missed baggage ratio) indicators as well as inbound baggage times to carousels.
• Work together with all department managers to ensure all baggage room areas are covered (including BSO follow up).
• Lead and manage an operational team to deliver excellent and safe performance in the ramp and interline service functions at a high-volume international airport.
• Implement Menzies Aviation Policies and Procedures as laid down in the Eight Pillars of Management.
• Ensure service delivery to customer airlines is according to the airline contracts, and within the agreed budget level.
• Supervise lead agents; allocate bag room agents as needed.
• Manage staff of 60+ employees.
• Support Health & Safety Committee.
• Act as the station designated planner.
• Suggest, elaborate, and document LSOPs when considered necessary.
• Ensure safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards.
• Monitor performance, taking action to correct any shortfalls.
• Liaise with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders.
• Provide reports as required, and service delivery measurements.
• Provide leadership to the operations team, developing their skills.
• Work shifts as required by the business.
• Report any significant deficiencies in products, materials, and documents.
• Suggest any improvements to working practices especially those relating to safety and security.

Requirements

• Ground Handling experience at a high-volume international airport.
• Previous airport leadership experience required.
• Financial management skills awareness.
• Able to communicate effectively with senior level personnel.
• Conversant with international airline ramp handling procedures, international aviation safety and security procedures, and Menzies ramp, safety, and security procedures.
• Able to work with a multinational workforce, and to adjust to the local conditions of the station.
• Excellent knowledge of ramp GSE.
• A working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Able to support other stations as required and ensure own station responsibilities are covered when on.
• Must be able to lift at least 70 pounds on a continuous basis.
• Must be able to pass a ten-year background check as required by US Customs.
• Must pass a drug test.
• Must have current driver’s license with no violations over the past 5 years.

Qualifications

• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Ability to build relationships diversity.

Skills

• Knowledge of international airline ramp handling procedures.
• Knowledge of international aviation safety and security procedures.
• Knowledge of Menzies ramp, safety, and security procedures.
• Ability to work with a multinational workforce.
• Ability to adjust to local conditions of the station.
• Knowledge of ramp GSE.
• Working knowledge of the IATA Standard Ground Handling Agreement.
• Aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business.
• Ability to support other stations as required and ensure own station responsibilities are covered when on.

Benefits

• Salary: $88,000
• Advancement Opportunities
• Health, Dental, Vision, 401K
• Voluntary Life and Short-Term Disability Insurance
• Paid Vacation
• Paid Training
• Uniform Provided