Operations Manager AGI
About the Role
At Aspen Grove Landscape Group, we have redefined what it means to be a national landscape organization. We bring together the best commercial landscape providers from around the country, offering local specialists who focus on the specific needs of each environment while leveraging the support and resources of a large, national organization. Aspen Grove provides world‑class commercial landscape maintenance and snow removal services to local, regional, and national customers, combining the personal touch of a local company with the strength of a national network.
The Operations Manager is responsible for managing all aspects of production on a portfolio of maintenance accounts—including labor, materials, and equipment—overseeing a book of business of at least $1 million. This position reports directly to the Branch Manager.
Responsibilities
- Support company vision, policies, procedures, and safety/training programs; ensure compliance and communicate standards to employees.
- Familiarize with each job’s specifications and ensure quality and efficiency standards are met.
- Work with the management team to map out seasonal work schedules and develop, communicate, and maintain maintenance schedules for all jobs.
- Coordinate manpower, equipment, and materials in a timely fashion.
- Perform inspections of equipment and vehicles to ensure proper maintenance.
- Respond to client requests promptly and manage operational issues with creative solutions.
- Communicate proactively with the Client Management team to resolve client concerns.
- Manage budgets, monitor job cost reports, and report back to crews to increase productivity and profitability.
- Provide long‑ and short‑term planning for maximum efficiency and eliminate wasted time.
- Lead, coach, and develop a team; assist in hiring/promotion, evaluate performance, and provide timely feedback.
- Develop employees, encourage growth, plan for succession, and oversee employee discipline when needed.
- Train employees in safety, quality, efficiency, and equipment use.
- Track key performance indicators such as quality control audits, safety inspections, contract renewal rates, job cost profitability, customer survey results, equipment inspection compliance, crew safety and efficiency, and adherence to HR development processes.
- Ensure payroll time‑keeping processes are followed.
Qualifications
- High School diploma required; Associate or Bachelor’s degree desirable.
- 2–4 years of experience as a supervisor/manager with a proven ability to train, nurture, and develop employees.
- General knowledge of irrigation systems.
- Pesticide Certification 3A & 3C (or higher) required.
- Excellent organizational skills and attention to detail; ability to schedule multiple projects, prioritize work, and multitask professionally.
- Exceptional problem‑solving skills.
- Ability to work independently with high accountability.
- Strong interpersonal and communication skills, both verbal and written, for interaction with leadership, team members, and clients.
- Maintain confidentiality and trust when handling sensitive issues.
- Proficiency with Microsoft Outlook, Word, and Excel; experience with Aspire is a plus.
- Valid driver’s license with a reasonably clean record; ability to travel between client sites and operational locations, with occasional travel for training.
Physical Requirements
- Standing
- Seeing (near and distant)
- Walking
- Reading
- Sitting
- Reaching
- Stooping
- Range of motion
- Kneeling
- Hearing – speech range
- Squatting
- Depth perception
- Body twisting
- Crawling
- Lifting (up to 10 lbs)
- Sense of touch
- Carrying
- Manual dexterity
- Pushing
- Speaking clearly
- Pulling
- Climbing ladders
- Climbing on/off truck
- Climbing stairs
- Climbing poles
- Balancing
- Gripping
Benefits
- Competitive total rewards package
- Health and welfare benefits
- Retirement benefits
- Paid time off
- Holiday pay