Operations Manager (3307)

About the role

The Operations Manager drives the operational success of the business by overseeing safety initiatives, training, and key performance indicators. This role implements and evaluates standard operating procedures to enhance operational excellence in safety, quality, delivery, cost control, and inventory management through both short- and long-term strategies.

Responsibilities

• Ensure compliance with Ironclad Safety, Transportation, and Environmental Policies, supporting health and safety through training, assessments, and workplace improvements.
• Implement and maintain standard work instructions with strong training and communication initiatives.
• Collaborate with Branch Managers, Regional Managers, and corporate departments to execute strategic initiatives and meet Key Performance Indicators (KPIs).
• Optimize fleet and labor utilization to meet customer demand in alignment with Operations Directors.
• Conduct quarterly inventory counts for fleet, rolling stock, and PPE to ensure proper maintenance and accountability.
• Utilize capacity planning tools to support Unit on Rent (UOR) growth and manage Value Added Products and Services (VAPS) inventory.
• Train and monitor service employees on Standard Work Instructions, ensuring branch staffing and process implementation.
• Provide safe, timely, cost-effective, and high-quality delivery of services through proper systems and support.
• Lead periodic branch assessments to evaluate performance and drive training and development.
• Use the Net Promoter Score (NPS) system to address internal issues and ensure customer satisfaction.
• Ensure on-time deliveries, returns, and high product quality (<60-day calls and First Time Quality).

Requirements

• Bachelor's degree preferred, with relevant field experience.
• 5+ years of leadership in manufacturing operations, including budget management and executing business strategies.
• Proven ability to manage cross-departmental relationships and work with executive and field leadership.
• Experienced in leading continuous improvement initiatives.
• Capable of managing multiple projects in a dynamic, fast-paced environment.
• Strong attention to detail, focused on improving quality and performance.
• Excellent customer presentation and communication skills.
• Experience in leasing (e.g., construction materials, auto-leasing) or related industries like logistics or transportation.
• Ability to work in culturally diverse, matrixed organizations.
• Proficient in MS Office and CRM software (Salesforce); experience with MS Project and SAP is a plus.

Ironclad Environmental Solutions is veteran-friendly. If you have military experience, we’d love to hear from you!