Operations Manager - 2nd Shift

Essential Functions

• Oversee day-to-day warehouse operations including receiving, put-away, picking, packing, shipping, and returns.
• Maintain performance standards for accuracy, productivity, and service levels.
• Implement and monitor KPIs for warehouse throughput, on-time shipments, inventory accuracy, and labor efficiency.
• Lead daily operations meetings to align teams on priorities, safety, and service expectations.
• Lead, coach, and develop a team of supervisors, leads, and associates.
• Manage labor allocation, scheduling, and performance management processes.
• Drive a culture of accountability, safety, and continuous improvement.
• Drive the use of company rewards and recognition programs to improve employee engagement.
• Partner with HR to recruit, train, and retain top talent in both permanent and temporary labor pools.
• Ensure inventory accuracy through effective cycle counts, audits, and reconciliation.
• Maintain high levels of quality control and compliance with customer and company standards.
• Investigate and resolve discrepancies or service issues proactively.
• Ensure full compliance with company safety policies and customer regulatory requirements.
• Ensure full compliance with all company policies, procedures, and code of ethics.
• Maintain a clean, organized, and safe work environment.
• Lead safety meetings, audits, and corrective actions as needed.
• Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
• Manage warehouse budget including labor, supplies, and equipment.
• Identify and execute cost savings, productivity, and process improvement initiatives (Lean, Kaizen, 5S, etc.).
• Establish standard operational procedures (SOPs) and continuous improvement activities (kaizen) to achieve optimum efficiency and budgeted return on investment (ROI) objectives.

Core Behaviors

• Servant Leadership
• Passion for Excellence
• Integrity
• Resilient
• Intense Safety Focus
• Trust
• Customer SLAs/KPIs
• Inventory Accuracy
• Productivity & Labor Efficiency KPIs
• Safety & Compliance
• Gross Profit/Margin Performance to Budget
• Labor to Handling Performance
• Continuous Improvement Commitment

Qualifications

• Average of 8 years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
• Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to develop and maintain collaborative relations among all levels of an organization.
• Computer literacy with MS Office Suite essential; prior experience with Warehouse Management and Yard Management Systems preferred and Manhattan Scale (WMS) a plus.
• Bachelor’s degree (B.A. / B.S.) from an accredited four-year college or university, or equivalent combination of education and experience.