Operations & Logistics Manager

About the role

The Operations & Logistics Manager will oversee the logistics and operations of the Fab Lab in San Carlos, CA. They will manage the flow of hardware from production to deployment, maintain inventory, and ensure the Fab Lab operates efficiently and safely.

Responsibilities

• Own end-to-end logistics for hardware moving to and from the Fab Lab, including inbound receiving, inspection, and intake through outbound freight for customer deployments.
• Manage carrier and freight relationships, schedule shipments, track deliveries and resolve delays, damaged goods and exceptions before they affect production timelines.
• Coordinate with hardware and production teams to align build schedules with deployment timelines.
• Own day-to-day Fab Lab operations, keeping the workplace organized, functional, and safe, including layout, furniture, storage systems, and staging areas, ready to support production.
• Serve as the primary point of contact for facility vendors (cleaning, maintenance, utilities, security, waste management, and building management), and own maintenance, repairs, inspections, and preventative upkeep.
• Maintain facility documentation, vendor contracts, permits, and compliance records, and ensure adherence to California workplace and safety requirements, including identifying and escalating operational or compliance risks when necessary.
• Track facility, inventory, and logistics metrics and report operational health to leadership.
• Partner closely with Hardware, Engineering, Product, Story, and People Operations teams for onsite events, customer demonstrations, executive visits, and team gatherings.

Requirements

• 3+ years of experience in management of facilities, logistics, supply chain, operations, inventory, or related roles.
• Expert knowledge of managing shipping, freight, inventory, or vendor operations via DHL, UPS, FedEx, USPS, etc.
• Calm, low-ego, and highly collaborative, with a bias toward action and problem-solving.
• Knowledge of California workplace, safety, or facilities regulations.
• Highly proactive and detail-oriented with a strong sense of ownership.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Comfortable working hands-on in a physical environment, including moving and organizing equipment and materials (ability to lift 25+ lbs).

Qualifications

• Expertise in managing shipping, freight, inventory, or vendor operations.
• Experience supporting hardware, manufacturing, lab, workshop, production, or warehouse environments.
• Proactive and detail-oriented with a strong sense of ownership.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Comfortable working hands-on in a physical environment, including moving and organizing equipment and materials (ability to lift 25+ lbs).

Skills

• Expert knowledge of managing shipping, freight, inventory, or vendor operations.
• Experience supporting hardware, manufacturing, lab, workshop, production, or warehouse environments.
• Proactive and detail-oriented with a strong sense of ownership.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Comfortable working hands-on in a physical environment, including moving and organizing equipment and materials (ability to lift 25+ lbs).

Benefits

• Competitive salary plus meaningful equity upside; salary range is $100,000-$120,000.
• Competitive (and ever expanding) benefits for employees and dependents.
• Opportunities to learn and grow – all things startups.
• A chance to play a role in defining the roadmap as we pursue a bold vision and a big goal.
• To get away - we all convene 1-2x a year for [optional, encouraged] retreats.
• We’re actively shaping our benefits program: have a say in which benefits matter to you.