Operations & Logistics Manager

Key Responsibilities

• Lead month-end and year-end closing activities, including accruals, reclasses, and inventory provisions.
• Prepare and deliver monthly financial packages, highlighting sales, gross margin, and expense variances versus budget and latest estimates.
• Identify financial risks and opportunities, providing actionable insights to leadership.
• Support budgeting, forecasting, and ongoing performance tracking.
• Oversee end-to-end wholesale order management, from order creation and allocation through to delivery and invoicing.
• Manage and optimize key wholesale platforms including EDI, Drop Ship, GXS, DSCO, and SPS Commerce, ensuring data accuracy and operational efficiency.
• Maintain customer master data and account setups in SAP (Launchpad, NDG tools).
• Manage White Spot business operations across North America, from order creation to delivery.
• Generate and deliver regular operational and financial reports, providing actionable insights to HQ and wholesale partners.
• Provide comprehensive data and operational insights to support partner meetings and visits effectively.
• Serve as a primary point of contact for wholesale partners, offering expert product knowledge and proactively resolving order-related inquiries throughout the sales cycle (before, during, and after sale).
• Provide expert SAP and POS support, including user training and first-line troubleshooting.
• Manage and control all stock movements between boutiques and distribution centers, ensuring accuracy and efficiency.
• Collaborate with production teams to oversee Made-to-Measure (MTM) and special customer orders.
• Raise and manage purchase orders for retail and licensed product categories.
• Ensure accurate and timely invoice processing in line with finance procedures.
• Oversee all inbound and outbound logistics for Dunhill in the US, ensuring timely and efficient delivery of products from the CDC in France (and direct from suppliers in Italy & the UK) to boutiques and wholesale clients.
• Optimize supply chain processes and resolve delivery challenges with the support of RNA Log. & PTC.
• Develop and build upon relationships with region-side freight forwarders and customs brokers, ensuring compliance with import/export regulations and efficient customs clearance.
• Coordinate stock movements, including swaps, reorders, and returns (RTVs), and monitor distribution center flows (ODNs/IDNs) to maintain optimal inventory levels and operational continuity.
• Review and optimize operational and financial processes, with a focus on inventory management and wholesale purchasing.
• Drive automation and efficiency improvements across reporting and systems.
• Lead and support cross-functional projects, including SAP enhancements, POS updates, pricing changes, compliance initiatives.
• Act as a key user for SAP projects, including testing and regional implementation.
• Partner with Commercial, Merchandising, Finance, IT, HR, and Marketing teams to support the achievement of business objectives.
• Proactively provide operational feedback and insights to drive continuous performance improvement.
• Implement and maintain policies and procedures aligned with company standards.
• Support retail teams with vendor management, after-sales service, training, and store operations.

Qualifications & Experience

• Bachelor’s degree or equivalent work experience.
• 4–7+ years of experience in retail and/or wholesale operations, preferably within luxury or premium environments.
• Strong experience working with US major wholesale partners and proficiency with platforms such as EDI, SPS Commerce, DSCO, GXS, Drop Ship, and JOOR.
• Proven experience in multi-site retail operations and stock management.
• Demonstrated ability to lead projects and improve processes across functions and regions.

Technical Skills

• Advanced proficiency in SAP and Microsoft Excel.
• Strong understanding and practical experience with wholesale systems and digital platforms prevalent among US major retailers/wholesalers.
• High level of data analysis and reporting capability.

Personal Competencies

• Highly commercial and analytical mindset.
• Excellent organizational and multitasking abilities in a fast-paced environment.
• Meticulous attention to detail and accuracy.
• Exceptional communication and interpersonal skills, capable of influencing at all levels.
• Proactive, solution-oriented approach with the ability to constructively challenge and drive change.
• Strong leadership and stakeholder management capabilities.

Benefits

United States Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.