Operations Learning Partner - MGM Grand Detroit

About the role

The Operations Learning Partner supports employee onboarding and training by creating onboarding plans, gathering employee feedback through focus groups and surveys, and providing property leaders with data-informed recommendations to continuously improve the employee experience. The role partners closely with property HR and operational leaders to support the rollout and utilization of company resources and to provide ongoing support for training initiatives. Additionally, the Operations Learning Partner follows up on the effectiveness of these resources to drive continuous improvement and maintain a high standard of service excellence across the organization.

Responsibilities

• Develop detailed onboarding plans for team members supporting key property departments and positions, ensuring a smooth transition into the organization.
• Utilize an employee listening strategy to gather feedback on the employee experience, identify best practices, and provide actionable recommendations to leadership for areas of opportunity.
• Maintain, promote, compile, and review survey data to assess the quality of the employee experience and the overall effectiveness of company resources.
• Support learning initiatives that enhance operational knowledge and serve as a back-up facilitator for new hire orientation as needed.

Requirements

• Bachelor’s degree or at least 1 year of relevant experience.
• Prior experience in hospitality or gaming is preferred.
• Excellent communication, collaboration, and stakeholder management skills.
• Strong understanding of onboarding and training best practices.
• Proficient in learning management systems and data analysis tools.
• Enjoys public speaking and facilitation.
• Able to work independently with minimal supervision.
• Able to manage multiple projects and deadlines effectively.

Benefits

• Healthcare, financial, and time off benefits.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
• One free meal in our employee dining room.
• Free parking while on shift.
• Free access to our employee fitness center.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Wellness incentive programs to help you stay healthy physically and mentally.