Operations Leader

About the role

As a Key Holder, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

Responsibilities

• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills

• Leadership and supervision skills.
• Customer service and problem-solving abilities.
• Mathematical proficiency.
• Handling cash and transactions.
• Physical stamina and ability to lift up to 50 pounds.

Benefits

• Comprehensive health and financial benefits.
• 401(k) retirement savings plan.
• Incentive programs.
• PTO.

Pay

• Competitive salary based on experience and qualifications.

Schedule

• Flexible schedule to accommodate Petco store operating hours.

Company Information

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.