Operations Leader

About the role

Petco is dedicated to improving lives by supporting pets and their owners. As a Key Holder, you'll play a crucial role in ensuring smooth operations, exceptional customer service, and a safe environment for pets, partners, and customers.

Responsibilities

• Pet First
• Uphold Petco's animal care standards
• Promote a safe, welcoming environment for pets, pet parents, and partners
• Follow all policies and procedures related to animal welfare, safety, and store operations
• Foster the Fun
• Deliver friendly, knowledgeable, and solution-oriented service to every customer
• Serve as a point of contact when management is not present
• Assist with training new partners and reinforcing best practices on the sales floor
• Maintain a clean, organized, and visually appealing store environment
• Let's Go!
• Open and close the store while following all cash handling, safety, and security protocols
• Support daily store operations including sales, task execution, and recovery
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership
• Process transactions, refunds, and exchanges accurately and efficiently
• Support sales initiatives and promotions to help achieve store goals

Requirements

• Previous retail experience required; key holder or supervisory experience preferred
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to multitask and thrive in a fast-paced environment
• Basic math skills and experience handling cash and transactions
• Reliable, responsible, and detail oriented

Essential Functions & Work Environment

• This role is primarily performed in a Pet Care Center retail environment
• The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets
• Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events
• The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting
• Able to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
• Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
• A limited amount of travel may be required for training, meetings, or community engagement

Qualifications

• High school diploma or equivalent
• Valid driver's license and reliable transportation (if applicable)

Skills

• Customer service skills
• Problem-solving skills
• Leadership skills
• Math skills
• Communication skills

Benefits

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see here.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and may vary based on store needs.