Operations Leader

About the role

Petco is dedicated to improving lives by supporting pets and their owners. We strive to provide everything pets need to live their best lives, from food and toys to veterinary care and support.

Responsibilities

• Pet First – Protect & Empower
• Ensure the health, safety, and proper handling of all animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Follow all policies and procedures related to animal welfare, safety, and store operations.
• Foster the Fun – Connect & Bond
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Serve as a point of contact when management is not present.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Maintain a clean, organized, and visually appealing store environment.
• Let's Go! Own & Commit
• Open and close the store while following all cash handling, safety, and security protocols.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Support sales initiatives and promotions to help achieve store goals.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Skills

• Customer service skills.
• Inventory management.
• Merchandising knowledge.
• Problem-solving skills.
• Leadership and supervisory experience.

Benefits

Petco offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please visit this link.

Pay

Compensation is commensurate with experience.

Schedule

Hours vary based on store location and operational needs.

Company Information

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.