Operations Leader

About the role

We're looking for a Key Holder to join our team at Petco. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Responsibilities

• Pet First: Uphold Petco's animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun: Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale.
• Let's Go!: Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• Experience working with animals.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Ability to work in a Pet Care Center retail environment.

Skills

• Leadership and problem-solving skills.
• Customer service and interpersonal skills.
• Basic math and cash handling skills.

Benefits

At Petco, we offer a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please visit this link.

Pay

The salary range for this role is $17.00 - $26.00 per hour, or a salary depending on location and experience. For more information on the pay range, please refer to the provided link.

Schedule

Regular availability to support Petco operating hours, including evenings, weekends, and holidays.