Operations Leader

About the role

Petco is dedicated to improving lives by supporting pets and their families. As a Key Holder, you'll play a crucial role in ensuring smooth operations, exceptional customer service, and a safe environment for pets, partners, and customers.

Responsibilities

• Pet First
• Uphold Petco's animal care standards
• Promote a safe, welcoming environment for pets, pet parents, and partners
• Follow all policies and procedures related to animal welfare, safety, and store operations
• Foster the Fun
• Deliver friendly, knowledgeable, and solution-oriented service to every customer
• Serve as a point of contact for store leadership
• Support and supervise store partners, helping maintain productivity and positive morale
• Help maintain a clean, organized, and visually appealing store environment
• Let’s Go!
• Open and close the store while following all cash handling, safety, and security protocols
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership
• Process transactions, refunds, and exchanges accurately and efficiently
• Support sales initiatives and promotions to help achieve store goals

Requirements

• Previous retail experience required; key holder or supervisory experience preferred
• Strong leadership, problem-solving, and decision-making skills
• Excellent communication and interpersonal abilities
• Ability to multitask and thrive in a fast-paced environment
• Basic math skills and experience handling cash and transactions
• Reliable, responsible, and detail oriented

Skills

• Experience in a retail setting
• Leadership and supervisory experience
• Customer service skills
• Merchandising and inventory management
• Financial handling and transaction processing

Qualifications

• High school diploma or equivalent
• Valid driver's license
• Ability to pass a background check

Benefits

At Petco, we offer a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please visit this link.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Hours vary based on store location and operational needs.