Operations Leader

About the role

As a Key Holder at Petco, you will support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Responsibilities

• Pet First – Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Foster the Fun – Deliver friendly, knowledgeable, and solution-oriented service to every customer. Support and supervise store partners, helping maintain productivity and positive morale.
• Let’s Go! – Open and close the store while following all cash handling, safety, and security protocols. Support daily store operations including sales, task execution, and recovery. Execute merchandising standards, assist with inventory activities, and identify and communicate merchandising issues.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• High school diploma or equivalent.
• Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Petco Total Care Center operating hours, including evenings, weekends, and holidays.

Skills

• Leadership and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Benefits

• See Petco Total Rewards for details.

Pay

• Competitive compensation package.

Schedule

• Full time.
• Not remote.