Operations Leader
About the role
Petco is a pet supply retailer dedicated to improving lives by providing everything pets need to live their best lives. Founded in 1999, we operate over 1,500 stores across the US, Mexico, and Puerto Rico, and support thousands of local animal welfare groups through in-store adoption events.
Responsibilities
- Pet First
- Uphold Petco's animal care standards
- Promote a safe, welcoming environment for pets, pet parents, and partners
- Follow all policies and procedures related to animal welfare, safety, and store operations
- Foster the Fun
- Deliver friendly, knowledgeable, and solution-oriented service to every customer
- Serve as a point of contact for store leadership when management is not present
- Maintain a clean, organized, and visually appealing store environment
- Let's Go!
- Open and close the store while following all cash handling, safety, and security protocols
- Support daily store operations including sales, task execution, and recovery
- Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups
- Aid in inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork
- Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership
- Process transactions, refunds, and exchanges accurately and efficiently
Requirements
- Previous retail experience required; key holder or supervisory experience preferred
- Strong leadership, problem-solving, and decision-making skills
- Excellent communication and interpersonal abilities
- Ability to multitask and thrive in a fast-paced environment
- Basic math skills and experience handling cash and transactions
- Reliable, responsible, and detail oriented
Essential Functions & Work Environment
- This role is primarily performed in a Pet Care Center retail environment
- The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets
- Majority of work is conducted indoors; however, occasional duties may require leaving the Pet Care Center for tasks such as bank deposits, merchandise transport, or community events
- The role requires frequent standing and walking, as well as bending, kneeling, reaching, and lifting
- Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds
- Regular engagement with customers on the sales floor, including providing customer assistance and performing cashiering and point-of-sale transactions
- Must be able to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals
- Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays
- A limited amount of travel may be required for training, meetings, or community engagement
Qualifications
- Experience working with animals
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Knowledge of Petco's animal care standards and policies
Skills
- Customer service skills
- Problem-solving and decision-making skills
- Leadership and supervisory skills
- Mathematics and financial management skills
Benefits
Petco offers a comprehensive benefits package including health and financial benefits, 401K, incentives, and PTO. For more details, please refer to Petco Total Rewards.
Pay
The salary range for this role is $18.75 - $28.75 per hour, or as determined by applicable state or local minimum wage laws. Salary will vary based on factors such as position, location, level of experience, and applicable state or local minimum wage laws.
Schedule
Hours may vary depending on the store location and operational needs.