Operations Leader

About the role

As a Key Holder, you are a trusted member of the leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

You support store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. This role is ideal for someone who enjoys leading on the floor, solving problems in the moment, and delivering a great experience every day.

Responsibilities

• Promote a safe, welcoming environment for pets, pet parents, and partners.
• Uphold Petco’s animal care standards, ensuring the health, safety, and proper handling of all animals.
• Support and supervise store partners, helping maintain productivity and positive morale.
• Deliver friendly, knowledgeable, and solution-oriented service to every customer.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Help maintain a clean, organized, and visually appealing store environment.
• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Aid in inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Requirements

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Frequent standing, walking, bending, kneeling, reaching, and lifting.

Skills

• Leadership and supervision skills.
• Customer service and problem-solving abilities.
• Inventory management and merchandising knowledge.
• Basic math and cash handling skills.

Benefits

Details on benefits will be provided upon hire. Please refer to Petco Total Rewards for more information.

Pay

The salary range for this role is $18.75 - $28.75 per hour.

Schedule

This role is primarily performed in a Pet Care Center retail environment. The Key Holder is expected to be regularly present on the sales floor, leading by example and engaging with partners, customers, and pets.