Operations Lead Supervisor

About the role

The Operations Lead Supervisor is a hands-on leadership position responsible for supporting the Director of Operations in the daily management and execution of Chesapeake Conference Center operations. This position provides direct leadership to Operations staff and coordinates event setups and teardowns, facility readiness, maintenance, custodial services, equipment, safety, and operational support. The position ensures events and facility operations are conducted safely, efficiently, professionally, and in accordance with established standards. The position requires a flexible schedule, including evenings, weekends, holidays, and intermittent off-hours assignments as required by the event schedule.

Responsibilities

• Assist the Director of Operations with planning, scheduling, assignment, supervision, training, and evaluation of Operations personnel, including full-time, part-time, conversion, maintenance, custodial, and contract staff.
• Lead employees during event setups, operations, and teardowns; ensure work is completed accurately, safely, efficiently, and according to established standards.
• Review event requirements and coordinate staffing, equipment, room setups, conversions, teardowns, and operational support necessary for successful events.
• Serve as a working leader, providing hands-on assistance with event conversion, facility operations, basic repairs, equipment, cleaning, and other operational duties as required.
• Inspect the facility, equipment, public areas, service areas, and grounds; identify maintenance, housekeeping, safety, or operational concerns and report recommendations to the Director of Operations.
• Establish, coordinate, and monitor preventive maintenance activities and assist with maintenance schedules, service contracts, inspections, repairs, and facility improvement projects.
• Monitor HVAC, electrical, plumbing, mechanical, building, life-safety, and other facility systems; coordinate service needs with contractors and vendors as assigned.
• Promote and enforce safe work practices, OSHA requirements, equipment operating procedures, and facility policies; assist with safety and training programs.
• Assist with emergency response, operational contingency planning, equipment failures, and other situations requiring immediate operational attention.
• Ensure public areas, meeting rooms, parking areas, loading docks, service corridors, storage rooms, and other operational areas are maintained in a clean, safe, and orderly condition.
• Maintain inventories of Operations equipment, tools, supplies, event equipment, and related materials; monitor levels and submit requisitions or replacement recommendations as needed.
• Assist with preparation and monitoring of Operations budgets, labor, supplies, equipment, maintenance, and contracted services; identify opportunities to improve efficiency and control costs.
• Maintain required payroll, maintenance, inventory, equipment, accident, damage, safety, and activity records and reports.
• Maintain professional working relationships with clients, guests, employees, contractors, vendors, inspectors, and regulatory agencies.
• Communicate operational requirements clearly and maintain positive relationships with internal and external customers.
• Serve as Manager on Duty during events when assigned and provide operational leadership and decision-making during assigned shifts.
• Attend staff meetings, operational meetings, training sessions, and other meetings as assigned.
• Perform other tasks as assigned by the Executive Director, Associate Executive Director, or Director of Operations.