Operations Lead
About the role
We’re hiring an Operations Lead, Forecasting and Planning to be the primary owner of forecasting customer claim volume and corresponding headcount needs across our rapidly scaling organization, as well as to support future workstreams to tie this analysis to pricing. In this role, you will build and steward our forecasting and capacity planning process, maintain and iterate on our claims forecasting model, and partner cross-functionally with our finance, operations, and account management teams to inform critical workforce decisions. You will ensure forecast inputs are accurate and auditable, surface meaningful insights, and support leadership decision-making to directly influence staffing strategy for hundreds of employees. This is a high-impact role at the center of how we plan, scale, and invest in our operational capacity and rigor.
Location Requirement: Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.
Responsibilities
- Be the principal owner of capacity planning and operational volume forecasting to ensure that