Operations Lead
About the role
Flexdrive, a subsidiary of Lyft that offers vehicle access to Lyft drivers through a flexible car rental subscription program, is seeking a passionate, organized, and bold Operations Lead to join our team in Baltimore. In this role, you will report to the Regional Operations Manager and be responsible for leading a team and overseeing a fleet of vehicles. You and your team will support the community through Lyft's Express Drive program, a key driver of our growth. Lyft drivers are the backbone of our customer-obsessed organization, and your role will be to ensure that every interaction with them has a purpose to serve and connect.
Responsibilities
- Accountable for your market’s business health and strives to deliver on Flexdrive OKRs by frequently analyzing market-level data for performance gaps, managing fleet operational costs, and identifying process improvement opportunities
- Lead the team responsible for assisting Lyft drivers through the end-to-end rental process of the Express Drive Program; ensuring all team members are up-to-date on all trainings and processes
- Foster team member growth and development by conducting regular 1:1 meetings and professional development discussions, while coaching through timely and constructive feedback
- Drive high utilization metrics by managing the vehicle supply lifecycle across your market, from in-fleeting to maintenance to decommissioning and disposition, and continually reduce out-of-service vehicle time by swiftly resolving escalated vehicle issues when they arise
- Responsible for talent retention and serve as the hiring manager for your local site, accountable for the onboarding process for new team members
- Build and maintain strong relationships with various vendors and partners, including service providers, collision shops, and internal/external teams, to optimize vehicle quality and turnaround time
- Serve as the primary point of contact for your site’s continued maintenance, security, and safety, partnering closely with cross-functional partners as needed to ensure our sites are safe, compliant, and provide a great workplace experience
Requirements
- Passionate about delivering great customer experiences with a strong track record to back that up
- 4 years of experience managing a Retail, customer service, or vehicle rental team
- 3+ years managing hard assets in a fleet management business (car rental, FMC, etc) preferred
- Experience managing vendors and partners
- Ability to coach and develop team members within your org
- Excellent verbal and written communication skills
- Strong attention to detail
- Ability to multi-task and switch into different modes during the workday/week
- Lover of dashboards, data, and metrics
- A valid unrestricted driver's license, satisfactory driving record, and be insurable under Lyft's policy
For this role, candidates must reside in states registered for Flexdrive Services LLC. This role is on-site at a Lyft Flexdrive hub or office location full time.
Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off; hourly team members have 15 days paid time off
- 18 weeks of paid parental leave (biological, adoptive, and foster parents are all eligible)
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Pay
The expected base pay range for this position in the Baltimore, MD area is $56,300 - $70,380, not inclusive of potential equity offering, bonus, or benefits.