Operations Lead

About Us

As part of The Freeman Company, Event & Exhibit Services designs and delivers unforgettable moments that create a bond between audiences and our clients. It's just one reason why we're the leader in live events.

Summary

This role will primarily be responsible for supervising show-site labor for install and dismantle on assigned events as well as proactively preparing in office and warehouse prior to event. They will collaborate with growth, branch operations, and use Freeman tools to accurately project & identify equipment needs for assigned events. Will be the primary operator and point of contact for our Freeman enterprise inventory system. Role will support the Modular Build Systems team in the warehouse and show site. Show site supervision will be required at all times. This position will support our Event & Exhibit Services team. The position follows an in-person schedule working full-time in-office and/or show-site based out of Nashville, TN.

Essential Duties & Responsibilities

• Use critical thinking to identify substitutions when shortages arise due to heavy volume or logistic issues.
• Plan and produce Modular Build Systems, Total Flex Systems, and Truss Structures in accordance with work orders received from Account Executives, the Exhibitor Sales Department and the Exhibitor Services Department while keeping job costs at the lowest possible level and maintaining quality, safety, and customers service standards.
• Receive work orders and drawings from the Exhibit Systems Manager.
• Review orders and understand which orders are special orders and how to accomplish the final results.
• Produce work orders to other departments as needed including custom cut requests for the Carpenter Shop.
• Provide accurate information to the Graphics Department for substrate sizes.
• Follow-up with items ordered from other departments.
• Follow-up to make sure special order materials were received.
• Pack and stage all exhibit elements including stock materials and special order items.
• Review packing lists.
• Forward set-up drawing revisions to detailer.
• Review inventory work orders and returns to the Account Executive, Exhibitor Services and/or Sales accurately.
• Promote and provide a high level of customer service and handle any issues according to Company guidelines.
• Maintain quality control to ensure Company standards are met.
• Direct in-house labor, with regard to one-on-one pulling and packing.
• Respond promptly to customer needs.
• Solicit customer feedback to improve service.
• Perform other duties as assigned.

Education & Experience

• Associate's Degree preferred. High School Diploma or equivalent required.
• Three (3) years of related experience and/or training.
• Working knowledge of Microsoft Word and Excel.
• Knowledge of Flex & Smart Panel Systems preferred.

Travel Requirements

Travel 25% to 50%

Benefits

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off