Operations Lead

About the role

The Operations Lead supports operational sustainment, continuity, and service delivery for a client program. Key responsibilities include:

• Leading and coordinating day-to-day operational execution across infrastructure, cybersecurity, database administration, testing, development support, configuration management, and business support functions.
• Maintaining operational stability and ensuring stable, responsive, and uninterrupted mission operations.
• Coordinating sustainment activities across the Operations Support Team.
• Supporting continuity of operations during transition, onboarding, release, and modernization activities.
• Leading operational incident coordination, issue triage, escalation management, and service restoration activities.
• Maintaining visibility into operational status, risks, issues, escalations, and support activities.
• Providing timely communication and operational transparency to Program Management and Government stakeholders.
• Identifying opportunities to improve operational efficiency, automation, monitoring, and support responsiveness.
• Collaborating with engineering and platform teams to improve operational readiness and deployment quality.

Required Qualifications

• Secret – Fully Cleared Only, must confirm clearance is active
• DoD 8140 intermediate certification or DoD 8570 IAM Level II certifications or higher
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Information Systems, or related discipline (or equivalent experience)
• 5+ years of experience supporting enterprise operational environments, production support, or IT sustainment activities
• Experience coordinating operational support activities across multiple technical disciplines
• Experience supporting mission-critical or high-availability systems
• Strong understanding of operational support processes, issue management, and sustainment coordination
• Experience working within Agile or hybrid Agile delivery environments
• Strong communication, organizational, and coordination skills
• Ability to manage competing priorities in fast-paced operational environments

Preferred Qualifications

• Experience working with Agile development teams of 20+ FTEs and familiar with Agile methodologies
• Prior Department of Defense (DoD) or Air Force support experience
• Experience supporting enterprise systems within secure cloud or hybrid environments
• Familiarity with DevSecOps, CI/CD, or modern operational support models
• Experience using Jira, Confluence, Service Management, or operational tracking platforms
• Experience supporting operational transitions or onboarding efforts
• ITIL, Scrum, Agile, Security+, or related certifications preferred
• Experience supporting data-intensive or enterprise maintenance systems preferred