Operations Lead

Responsibilities

• Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience
• Oversee new member onboarding, including orientation and integration into the BioLabs community
• Manage front desk reception and serve as the primary contact for members and visitors
• Maintain accurate site databases, contact directories, and mailing lists
• Develop and manage site communications, including newsletters, brochures, and social media content
• Produce marketing materials that can be utilized across channels
• Plan, market, budget, and host internal and external events, including sponsor and community programs
• Support shipping and receiving, vendor management, and special projects as needed
• Partner with Operations teams across the BioLabs network to standardize systems and processes
• Curate and manage café and food service offerings within budget
• Perform other duties as assigned

Qualifications

• Bachelor's degree
• 1-2 years of experience in a professional work environment
• Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus
• Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
• Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor
• Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects
• Excellent written and verbal communication skills
• Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus
• Willingness to attend after-hours events
• Ability to lift and carry a minimum of 25 pounds and stand for extended periods
• Willingness to travel domestically as required