Operations Intern - Summer 2027

About WFS

Worldwide Flight Services (WFS) employs over 22,200 professionals in ground handling across a global network of more than 170 locations in 22 countries on five continents. The company provides full‑service aviation cargo, airline passenger, and ramp services. Teams are highly trained, skilled, and supported by local training and development, delivering world‑class service to airline and logistics customers.

Job Summary

The Operations Intern will support daily activities across WFS’s aviation service operations, including cargo handling, express logistics, passenger services, and ground handling functions. Over two rotational assignments, interns gain exposure to warehouse operations, compliance processes, customer service, and workflow optimization while completing a capstone project that addresses a real business challenge.

Responsibilities

• Support day‑to‑day cargo warehouse operations, including shipment receipt, processing, scanning, and material movement.
• Assist ground handling teams with aircraft turn operations, ramp safety practices, and equipment staging.
• Observe and support passenger service workflows such as check‑in, boarding, and customer flow management (site‑dependent).
• Collect and record operational data to support productivity, staffing, and workflow analysis.
• Assist with operational documentation, regulatory requirements, and audit preparation activities.
• Support supervisors with resource planning, routing, and daily shift preparation.
• Conduct safety observations and assist with local safety and compliance initiatives.
• Engage with airline customers, logistics partners, and internal operations teams to support daily service needs.
• Identify an operational improvement opportunity and complete a capstone project, including research, data analysis, and a business‑case presentation to local or regional leadership.
• Participate in professional development activities such as leadership workshops, Lean Six Sigma introductory training, and structured mentoring.

Minimum Requirements

• Currently enrolled in an accredited college or university pursuing an Associate’s or Bachelor’s degree.
• Upper‑classman status (junior or senior) with a strong preference for candidates nearing graduation.
• Good academic standing and demonstrated strong communication skills.
• Residence in—or independently secured housing near—one of the designated internship locations for the program duration (housing and relocation assistance are not provided).
• Ability to commit to a full‑time summer schedule (40 hours per week), including required travel to Dallas, TX.

Preferred Qualifications

• Preferred majors: Aviation, Supply Chain, Logistics, Business, Operations Management, Engineering, or related fields.
• Strong written and verbal communication skills.
• Demonstrated interest in aviation, logistics, or operational environments.
• Ability to work both independently and collaboratively.
• Basic data analysis skills (Excel, Sheets, or BI tools).

Target Internship Locations

Internship opportunities will be available across select WFS locations throughout the United States. Specific locations for the 2027 Internship Program are being finalized based on business needs. Candidates may indicate a preferred location during the application process. WFS does not provide housing or housing assistance; interns must reside within a reasonable commuting distance of their selected location. Final placement details will be confirmed as part of the selection and offer process.

Physical Working Conditions & Requirements

• Exposure to active airport and warehouse environments.
• Ability to stand, walk, or be on feet for extended periods (up to 8 hours).
• Lift, push, pull, or move items up to 35–50 lb (with or without accommodation).
• Work in varying climates including heat, cold, rain, and outdoor ramp conditions.
• Ability to bend, kneel, crouch, and climb short steps or ladders as part of operations.
• Comfortable around aircraft noise, warehouse equipment, and moving vehicles (PPE provided).
• Fast‑paced operational setting with a mix of indoor (office), warehouse, and outdoor (ramp) work depending on rotation.
• Required use of PPE: safety vest, hearing protection, gloves, etc.
• Must follow all airport security, safety, and regulatory guidelines.

Perks & Benefits

• Access to earned wages through the DailyPay app.
• On‑the‑spot awards via the Awardco platform (gift cards and more).
• Medical care options for both full‑time and part‑time employees.
• Employee extras such as travel discounts, pet insurance, discount shopping, and more.
• Wellness programs available to all employees.
• 401(k) retirement plan.
• Opportunities for internal mobility and transfers.