Operations Intern

Position Summary

We are seeking a motivated, detail-oriented, and technology-savvy Part-Time Operations Intern to support our Operations team. This role provides hands-on experience across business operations, employee communications, marketing, process improvement, information technology, and responsible AI initiatives.

Key Responsibilities

• Draft and distribute internal communications, company announcements, newsletters, and employee updates.
• Aid in creating presentations, training materials, and internal documentation.
• Support employee engagement initiatives and company events.
• Maintain and organize internal knowledge bases and shared resources.
• Auxiliary with creating and scheduling content for the company's social media channels.
• Develop graphics, presentations, marketing collateral, and other branded content.
• Support website updates, blog posts, email marketing campaigns, and digital communications.
• Monitor social media engagement and compile performance metrics and analytics.
• Research industry trends, competitor activities, and emerging technologies to support marketing initiatives.
• Auxiliary with the planning, coordination, promotion, and execution of events, particularly GovCX Collective events.
• Assist with the coordination of additional company webinars, conferences, trade shows, and marketing events.
• Document existing business processes and identify opportunities to improve efficiency.
• Aid in workflow mapping and the development of Standard Operating Procedures (SOPs).
• Collect and analyze operational data to support continuous improvement initiatives.
• Participate in cross-functional projects focused on operational excellence, automation, and operational scalability.
• Identify opportunities to leverage technology and AI to improve internal workflows.
• Auxiliary with employee onboarding and offboarding activities.
• Help maintain IT asset inventories and technology documentation.
• Cook with internal teams to track and resolve technology requests.
• Research emerging AI tools and evaluate their potential business applications.
• Auxiliary in developing and maintaining internal AI usage guidelines, governance documentation, and best practices.
• Support the responsible adoption of AI technologies by documenting approved tools, use cases, and policies.
• Help create employee training materials focused on effective, secure, and responsible AI usage.
• Auxiliary in monitoring AI-related policies, compliance requirements, and organizational standards.
• Explore opportunities to automate routine business processes using approved AI and workflow automation platforms.
• Coordinate administrative and operational tasks across departments.
• Track project milestones, deliverables, and action items.
• Conduct research and prepare reports to support operational initiatives.
• Auxiliary with special projects and strategic initiatives as assigned.

Qualifications

• Currently pursuing or recently completed a degree in Business Administration, Marketing, Communications, Information Systems, Computer Science, or a related field.
• Strong written, verbal, and interpersonal communication skills.
• Excellent organizational and time management skills with exceptional attention to detail.
• Proficiency with Microsoft 365 applications, including Word, Excel, PowerPoint, Outlook, and Teams.
• Familiarity with major social media platforms and digital communication tools.
• Demonstrated interest in AI technologies, business operations, and digital transformation.
• Ability to manage multiple priorities while working independently and collaboratively.

Preferred Experience

• Experience with Canva, Adobe Creative Suite, or similar design tools.
• Experience with SharePoint, Power Automate, Jira, or other workflow and project management tools.
• Familiarity with social media management and analytics platforms.
• Knowledge of process improvement methodologies or workflow documentation.
• Experience using generative AI tools in an academic or professional setting.
• Ability to work in a hybrid environment with availability to report onsite in the Washington, DC metropolitan area for team meetings, company events, customer engagements, and GovCX Collective activities as needed.

Desired Skills

• Excellent writing, editing, and presentation skills.
• Creative thinker with an eye for branding and visual design.
• Strong analytical and problem-solving abilities.
• Curious about emerging technologies and continuous learning.
• Self-starter who takes initiative and follows through on assignments.
• Collaborative team player with a customer-service mindset.
• High ethical standards and an appreciation for responsible AI use, data privacy, and information security.
• Ability to maintain confidentiality and exercise sound judgment.

Schedule

Part-time (15–25 hours per week)

Flexible schedule designed to accommodate academic commitments.

Hybrid work environment with opportunities to participate in onsite meetings and events.