Operations Intelligence Manager (NYC Based) - Contract

About the role

Location: New York City based. 3-4 days/week working in-office at the client-site. Other days will be remote. 40 hours per week.

Job Type: Contract Opportunity

Qualifications

• 3-5 years of experience in business intelligence, data analysis, marketing operations, sales operations, project coordination, business operations, or a related role.
• Strong analytical skills with proficiency in collecting, organizing, interpreting, and communicating data using spreadsheets, reports, dashboards, and business systems.
• Strong project management skills, including deadline tracking, cross-functional communication, and excellent attention to detail to ensure data accuracy.
• Exceptional written and verbal communication skills, with the ability to translate complex data into clear narratives for non-technical audiences, and a process-improvement mindset.

Key Skills

• Cross-Functional Project Management: Strong ability to coordinate across multiple teams, consider stakeholder inputs, drive accountability, and maintain alignment across globally distributed teams and vendors.
• Analytical Thinking & Operational Insight: Ability to interpret operational data, identify trends and bottlenecks, support forecasting and planning efforts, and translate reporting outputs into actionable business insights and operational recommendations.
• Process Design & Operational Improvement: Experience identifying operational inefficiencies, improving reporting processes, and helping organizations scale their business intelligence programs.
• Communication & Executive Reporting: Exceptional written and verbal communication skills, including the ability to synthesize complex operational information into clear, concise reporting and executive-ready business narratives for both technical and non-technical stakeholders.
• Detail Orientation & Reporting Accuracy: Meticulous attention to detail and commitment to maintaining high standards for reporting accuracy, data consistency, documentation quality, and operational reliability.

What You Will Do (in priority order)

• Marketing Campaign & Event Reporting Support:
• Establish scalable operational reporting frameworks and business review processes for marketing campaigns and events, ensuring consistent visibility into performance, outcomes, operational impact, and organizational learnings.
• Coordinate recurring campaign and event reporting processes across Marketing, Product Analytics, Operations, and Events teams.
• Develop standardized reporting frameworks, templates, and operational review processes for:
• Marketing campaigns
• Institutional activations
• Visitor engagement initiatives
• Conferences and industry events
• Internal operational events/programs
• Partner Lifecycle Analytics Support:
• Provide operational oversight, reporting governance, and strategic coordination for partner lifecycle analytics and Salesforce reporting infrastructure across Sales, Onboarding, Partner Success, and Operations teams.
• Serve as the primary operational stakeholder for partner lifecycle reporting and Salesforce analytics workflows.
• Partner with Salesforce agencies, internal stakeholders, and leadership teams to:
• Define reporting priorities
• Shape dashboard requirements
• Improve KPI visibility
• Standardize operational metrics
• Ensure reporting aligns with business and operational goals
• Creative Operations Reporting:
• Provide operational oversight, reporting coordination, and strategic analysis for creative production workflows, utilization tracking, and resource planning across internal teams and external creative partners.
• Partner with internal creative stakeholders and external creative agencies to establish reporting frameworks for:
• team utilization
• project throughput
• delivery timelines
• workload distribution
• revision cycles
• production capacity
• Print Operations Reporting:
• Provide operational oversight, reporting governance, forecasting coordination, and analytical support for our client's global print ecosystem across internal print operations, external vendors, creative agencies, and partner-facing fulfillment programs.
• Partner with internal print operations teams, external vendors, and agency-based print managers to establish standardized reporting frameworks for:
• Print volume
• Spend
• Fulfillment timelines
• Vendor utilization
• Regional demand
• Shipping performance
• Production capacity
• Operational throughput

Preferred Qualifications

• Experience supporting cross-functional business operations, strategy, revenue operations, partner operations, customer success, onboarding, marketing, or operational planning teams.
• Experience defining reporting and operational workflows across multiple stakeholders, systems, vendors, or external partners.
• Experience helping define reporting requirements and business review processes in collaboration with multiple stakeholders.
• Experience developing reporting templates, operational processes, documentation, or executive business review materials.