Operations Instructional Design Specialist

Communities Served

Supports the delivery of Client products and assessments to millions of students.

Key Responsibilities

• Create detailed design principles and templates for the team to use in creating individual training artifacts like webinars, live learning, async lessons and modules.
• Create complex training experiences and deliverables using tools like JavaScript extensions, xAPI, cmi5, and Blender.
• Plan, script, and build engaging, interactive, targeted, and efficient learning artifacts for internal Operations staff who support the delivery of Client products and assessments.
• Create visual elements like graphics, exercises, videos, printables, and assessments to make artifacts engaging to learners.
• Use Articulate Storyline 360, Articulate Review SCORM Cloud, and PowerPoint to create and update training artifacts.

Learning Strategy and Standards

• Establish the Learning Experience Design COE to define standards, templates, and processes for learning design excellence.
• Partner with business leaders to ensure learning programs are measurable and linked to performance outcomes and customer experience improvements.
• Anticipate future learning needs by staying current with design trends and research.
• Balances prioritization and delivery of new strategies and approaches with current business needs.
• Leverage AI technologies to develop learning solutions that deliver high business value to materially transform Ops learning experiences.
• Maintain governance processes for content updates in collaboration with SMEs and overall Knowledge and Learning Operations team.

Continuous Improvement and Evolve Content

• Deliver strategies that connect learning programs to business results using data and evaluation models to prove the impact and value of learning initiatives.
• Establish and monitor key learning performance metrics to measure and enhance business impact, using data to drive continuous improvement.
• Implement feedback loops to gather user insights and measure satisfaction, leveraging this data for iteratively refining learning solutions.

Required Skills & Experience

• Expertise in digital learning with 5+ years designing and creating digital training programs.
• Outstanding knowledge of emerging trends and best practice in digital learning.
• Expertise in authoring and publishing systems, including Articulate Storyline 360, Adobe Captivate, and SCORM Cloud to create multimedia solutions.
• Proven capabilities to develop complex learning materials, including simulations, JavaScript extensions, and multimedia.
• Expertise in instructional technologies is required; operational experience with LMS technologies and capability to maintain expertise with emerging technologies and standards, xAPI, and cmi5.
• Adept problem-solving skills, including using data to inform decisions and actions.
• Excellent verbal and written communication skills.
• Proven ability to build relationships and influence others to action.
• A passion for supporting educational and career opportunities for millions of students.
• Excellent PowerPoint, Word, and Excel skills.