Operations Insights, Tax

About the role

The Operations Performance & Enablement Team supports the TaxJar product and broader Tax Operations teams by using data to drive better decisions and continuous improvement. We make performance visible, decisions deliberate, and improvement repeatable—acting as a force multiplier by uncovering insights early, translating signals into action, and building systems that ensure one-time fixes become repeatable capabilities. Our work enables the tax operations organization to scale with stability and confidence.

Responsibilities

• Investigate operational performance: Conduct deep-dive analyses to uncover why metrics change, distinguish signal from noise, and identify root causes across filing operations, user operations, and risk workflows
• Partner with operations teams: Work directly with operational teams to analyze workflows, understand user behavior, and translate findings into actionable recommendations
• Improve measurement rigor: Refine metric definitions, ensure data reliability, and strengthen how we measure operational performance across the organization
• Support experiments and improvements: Apply statistical analysis to evaluate the impact of operational changes and experiments
• Enable operational observability: Create systems, dashboards, and self-serve reporting tools that allow operational teams to explore and interpret performance data on their own and reduce recurring data requests
• Communicate insights to leadership: Prepare clear, compelling operational insights for leadership reviews and strategic planning discussions

Qualifications

• 3+ years of experience in operations analytics, business intelligence, or data analysis
• Strong SQL skills and experience working with large operational datasets
• Experience building dashboards and reporting tools (e.g., Tableau, Looker, or similar)
• Demonstrated ability to conduct investigations and identify root causes in operational data
• Clear communication skills—able to explain technical findings to non-technical audiences
• Comfort with ambiguity and ability to structure open-ended analytical problems