Operations Incident Manager
Compass Datacenters · Dallas, TX · 3 mo ago
ManagementFull-time
Responsibilities
- Maintain 24x7x365 staff levels, and ensure 100% coverage.
- Understand and prioritize work for team members to meet Company requirements.
- Track all activities to make sure deliverables are being met and processes are being followed.
- Collect, track, and record data and statistics for various reporting requirements.
- Monitor and respond to BMS events/alarms including but not limited to HVAC, Electrical, and Life Safety / Security systems (escalation for alarm acknowledgement requirements).
- Guide IT in automating the incident lifecycle by applying operational knowledge to AI initiatives.
- Conduct annual reviews & updates to the Incident Management Program, and subsequent training content.
- Support evidence collection and inquiries for Operational audits, related to Incident Management.
Requirements
- Mechanical/electrical systems, security systems, and safety experience in a Data Center environment.
- Knowledge in physical security strategies, principles, standards, policies, and procedures.
- Call center or customer service experience preferred.
Skills
- Technical knowledge (including implementation, maintenance, and troubleshooting) of HVAC, Electrical, Life Safety, and Security.
- Working knowledge of Microsoft Suite & ServiceNow.
- Experience deploying AI / automation (strongly preferred).
Benefits
Medical | Dental | Vision | Voluntary | 401K | Unlimited PTO (USA)