Operations I.T. Supervisor

About the role

At Ben E. Keith Company, our legacy is strong—and our future is even stronger. For more than a century, we’ve been leaders in fine food and premium beverage distribution, known for delivering excellence and building lasting partnerships. Today, our Food Division spans multiple states, and our Beverage Division brings top beverage brands to communities across Texas. But what truly sets us apart is our commitment to people. We invest in our employees, empower growth, and create opportunities to make an impact—because when our people succeed, so do our customers and our business.

Responsibilities

• Oversee and support information technology systems and technical operations within the branch.
• Install, train, troubleshoot, and resolve problems; purchase, track inventory, and administer systems.
• Provide phone and on-site technical support to maintain efficient technical operations.
• Train personnel on internal systems and common office applications (Word, Excel, PowerPoint, Outlook).
• Manage systems and provide backup support as required by the Branch IS Manager.
• Provide 24 x 7 first-line support via telephone and on-site for technology users at the branch.
• Elevate unresolved support issues to the corporate helpdesk with sufficient detail for further troubleshooting.
• Learn and assist users with specialized software applications, including mainframe/open systems and PeopleSoft.
• Assist with equipment purchasing, installation, and configuration (desktops, laptops, networking equipment, printers).
• Maintain accurate equipment and software inventory records.
• Diagnose and resolve equipment issues; troubleshoot Dematic, signal, and access point (AP) issues.
• Perform preventive maintenance (patch management, data backups) and arrange outside repair when needed.
• Maintain functional spare equipment to avoid disruptions; perform basic network administration in Active Directory.
• Ensure all duties align with BEK standards and procedures prepared by Corporate I.S.
• Support branch systems including telephones, facility access control, and conference room audio-visual systems.
• Assist with special projects as assigned.
• Supervise equipment room personnel and ensure operations are organized, safe, and effective.
• Maintain a positive attitude, high ethical standards, and mission focus to motivate others.

Requirements

• Associate’s degree in Information Technology or a related field, or equivalent experience.
• Minimum of 1 year of PC maintenance and support experience.
• Expertise with PC applications, advanced PC hardware support, basic networking, and LAN administration.
• Excellent diagnosis and problem-solving skills.
• Proficiency in oral and written communications.
• Ability to develop and maintain positive, productive relationships with business partners at all levels.
• Ability to supervise equipment room personnel and coordinate technical activities effectively.
• Ability to work a flexible schedule and respond to operational support needs across all shifts.

Physical Requirements

• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other standards.
• Ability to lift and carry up to 20 lbs.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401(k) with Company Match + 100% Company-Paid Profit Sharing
• Paid Time Off & Holidays
• Wellness, EAP & Educational Assistance