Operations - Houseman

About the role

The Operations Houseman is a key member of the Operations team, responsible for supporting the day-to-day functionality of the property by assisting with event setups, guest experiences, furniture moves, and operational projects. This role works across multiple departments to ensure guest-facing spaces are properly arranged, equipment is delivered where needed, and special requests are executed efficiently.

Responsibilities

• Set up and break down guest experiences, special events, and resort activities.
• Arrange furniture, décor, equipment, and amenities according to departmental standards.
• Deliver and stage guest requests, including cribs, rollaway beds, luggage racks, and other amenities.
• Ensure all event and guest spaces are clean, organized, and presentation-ready before and after use.
• Work closely with Events, Food & Beverage, and Guest Services to execute memorable guest experiences.
• Safely move furniture, mattresses, equipment, and other heavy items throughout the property.
• Assist with room moves, seasonal furniture changes, and special projects.
• Support department relocations and office moves as needed.
• Report damaged furniture or equipment to the appropriate department.
• Maintain the cleanliness and appearance of public spaces, corridors, meeting rooms, and service areas.
• Remove debris and ensure walkways remain clean and safe.
• Respond promptly to radio calls and guest requests.
• Support multiple departments as business needs require.
• Promote a positive, professional, and guest-focused work environment.
• Follow all safety procedures when lifting, transporting, and storing equipment and supplies.

Qualifications

• High school diploma or equivalent preferred.
• Previous hospitality or facilities experience is preferred but not required.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Flexible schedule, including weekends, evenings, and holidays.

Physical Requirements

• Frequently lift, carry, push, and pull up to 50 pounds; occasional lifting of heavier items with assistance.
• Stand and walk for extended periods throughout the shift.
• Frequently bend, stoop, kneel, climb stairs, and reach overhead.
• Safely operate carts, dollies, and other moving equipment.
• Work both indoors and outdoors in varying weather conditions as business requires.