Operations Health Manager

About the role

The Operations Health Manager oversees the daily operations of a team providing mental health and substance abuse services. This role involves leading projects, coaching and mentoring staff, resolving complex issues, and managing budgets.

Responsibilities

• Plan, assign, monitor and manage the work of others
• Review performance and evaluate results achieved by subordinates
• Interpret, apply and recommend changes to organizational policies and procedures
• Review progress of assignments with senior management
• Balance conflicting resource and priority demands
• Track staff productivity
• Track billing in conjunction with Information and Technology department
• Conduct staff meetings and case conferences
• May provide direct care to patients as needed
• May plan and execute various special event activities
• May participate in public speaking events and/or various external meetings
• May participate in the writing of grant proposals
• May conduct psychological testing and substance abuse counseling
• Maintain agency confidentiality and clients' privacy
• May translate and interpret information for non-English speaking clients
• Operate standard office equipment and use required software applications

Requirements

• Minimum Degree Required: Master’s degree, Doctoral degree preferred
• Required Disciplines: Social Work, Psychology, Counseling or related field
• At least 5 years of experience working in a mental health setting as a Fully Licensed Master Social Worker, Licensed Psychologist or Licensed Professional Counselor with prior management skills
• At least 2 years working in a supervisory capacity in a clinical setting
• Experience with grant writing preferred
• Experience in a substance abuse setting may be required based on assigned functional area
• Any equivalent combination of experience, education and/or training approved by Human Resources
• Licenses/Certifications Required at Date of Hire: Fully Licensed (Master Social Worker or Ph.D.), Licensed Professional Counselor (LPC), CAFAS certified if position is responsible for child therapy, MCBAP Certified Addiction Counselor or Certified Advance Addiction and Drug Counselor, and Certified Clinical Supervisor – Michigan (CCS-M)

Qualifications

• Knowledge of: Biological, psychological and sociological concepts and trends, advanced concepts, practices and procedures of crisis intervention techniques, community resources including social services agencies and crisis intervention providers, processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
• Skill in: Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
• Ability to: Manage conflict in a calm and professional manner, partner with other functional areas to accomplish objectives, facilitate meetings, ensure that all viewpoints, ideas and problems are addressed, objectively gather information, identify linkages and trends and apply findings to assignments, organize and prioritize multiple tasks and meet deadlines, handle stressful situations and provide a high level of customer service in a calm and professional manner, communicate effectively, both orally and in writing, speak and write in English, interpret, speak and write in Arabic, Spanish or other native language of the predominant service population preferred, maintain confidentiality of agency, employee and client information