Operations Health Manager

Under limited direction from a senior level manager, the Operations Health Manager uses specialized knowledge in mental health and substance abuse treatment to supervise the daily operations of a team providing mental health and substance abuse services to a defined population. Leads defined work or projects of moderate scope and complexity, assigns cases, and serves as a technical advisor to teams.

Responsibilities

• Plan, assign, monitor, and manage the work of others
• Review performance and evaluate results achieved by subordinates
• Coach and mentor subordinates and document discussions on a regular basis
• Interpret, apply, and recommend changes to organizational policies and procedures
• Review progress of assignments with senior management
• Balance conflicting resource and priority demands
• Track staff productivity and billing in conjunction with the Information and Technology department
• Conduct staff meetings and case conferences; consult and train on specific areas of expertise both internally and globally regarding treatment
• Ensure compliance with the agency’s quality assurance plan in conjunction with the Quality Assurance Manager
• Document all services in compliance with the agency’s quality assurance plan and report on program progress at required intervals per funding guidelines
• Conduct regular reviews of program files and medical records for accuracy and completeness
• Develop manual and curriculum of treatment
• Conduct group therapy sessions as needed
• Create, manage, and operate within a specified budget in conjunction with the Fiscal department
• Participate in program audits and follow up on findings and recommendations
• Maintain agency confidentiality and clients’ privacy in accordance with the agency’s policies and procedures
• Maintain currency in areas of psychosocial rehabilitation and therapeutic intervention techniques
• Follow funding sources requirements and CARF standards applicable to the services provided
• Provide direct care to patients as needed
• Plan and execute special event activities designed to increase awareness of specific programs and increase donations
• Participate in public speaking events and/or various external meetings on behalf of the organization
• Participate in writing grant proposals to retain current funding and/or obtain new funding; review grant contracts and consult with Director regularly to ensure compliance
• Conduct psychological testing and substance abuse counseling as appropriate based on qualifications and assigned functional area
• Translate and interpret information for non-English speaking clients as needed
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Requirements

• Master’s degree in Social Work, Psychology, Counseling, or related field (Doctoral degree preferred)
• At least 5 years of experience working in a mental health setting as a Fully Licensed Master Social Worker, Licensed Psychologist, or Licensed Professional Counselor with prior management skills
• At least 2 years working in a supervisory capacity in a clinical setting
• Experience with grant writing preferred
• Experience in a substance abuse setting may be required based on assigned functional area
• Any equivalent combination of experience, education, and/or training approved by Human Resources

Skills

• Knowledge of biological, psychological, and sociological concepts and trends
• Advanced concepts, practices, and procedures of crisis intervention techniques
• Knowledge of community resources including social services agencies and crisis intervention providers
• Understanding of processes, rules, and regulations of various services and funding agencies surrounding eligibility and maintenance of services
• Proficiency in operating standard office equipment and using required software applications, including Microsoft Office
• Ability to manage conflict in a calm and professional manner
• Ability to partner with other functional areas to accomplish objectives
• Ability to facilitate meetings, ensuring all viewpoints, ideas, and problems are addressed
• Ability to objectively gather information, identify linkages and trends, and apply findings to assignments
• Ability to organize and prioritize multiple tasks and meet deadlines
• Ability to handle stressful situations and provide a high level of customer service in a calm and professional manner
• Excellent oral and written communication skills in English
• Ability to interpret, speak, and write in Arabic, Spanish, or other native language of the predominant service population preferred
• Ability to maintain confidentiality of agency, employee, and client information

Licenses/Certifications

• Fully Licensed (Master Social Worker or Ph.D.) at date of hire
• Licensed Professional Counselor (LPC) at date of hire
• CAFAS certified if position is responsible for child therapy
• MCBAP Certified Addiction Counselor or Certified Advanced Addiction and Drug Counselor, and Certified Clinical Supervisor – Michigan (CCS-M) may be required based on assigned functional area or ability to obtain within 6 months

Schedule

• Normal business hours, some additional hours may be required
• Local travel, up to 15%