Operations & Growth Lead — Retail & E-Commerce

LA Airsoft is looking for an adaptable, highly motivated person to work directly alongside the founder, existing team, and take ownership of many of the company’s day-to-day operations. This is a hands-on, individual-contributor role for someone who wants exposure to nearly every part of a retail and e-commerce business. Your work will span inventory, purchasing, customer experience, pricing, financial analysis, content creation, community engagement, and order fulfillment. The ideal candidate is organized, comfortable with numbers and technology, willing to appear on camera, and excited to learn the technical side of airsoft.

Responsibilities

• Coordinate daily retail and e-commerce operations.
• Monitor inventory levels, analyze sales trends, and place vendor orders.
• Research new products, brands, suppliers, and potential product categories.
• Receive inventory and maintain accurate product and stock information.
• Fulfill online orders accurately and on time.
• Assist customers in-store, by phone, through email, and through online channels.
• Calculate product costs, landed costs, COGS, gross margins, and recommended pricing.
• Review vendor cost changes and identify pricing or profitability opportunities.
• Form and post content (editing experience not required) for Instagram, TikTok, YouTube, and other platforms.
• Assist with social media management across various platforms.
• Become a recognizable and authentic face of LA Airsoft online and within the local community.
• Build relationships with airsoft teams, fields, creators, and event organizers.
• Evaluate and coordinate team, event, and community sponsorships.
• Learn airsoft products, components, repairs, and upgrades in order to assist customers and create educational content.
• Identify operational problems and bring the founder practical recommendations for solving them.
• Help document and improve company processes as the role develops.
• Because this is a small-business operating role, daily priorities will change. The successful candidate must be comfortable moving between analytical, creative, customer-facing, and hands-on responsibilities.

Requirements

• Strong organization and the ability to manage changing priorities.
• Initiative and the ability to work on many different tasks.
• Confidence working with numbers, spreadsheets, and business data.
• Clear written and verbal communication.
• Comfort appearing on camera and representing a brand publicly.
• Familiarity with social media and short-form content.
• Strong customer-service and problem-solving skills.
• Attention to detail when handling inventory, pricing, and customer orders.
• Ability to learn new products, software, and technical concepts quickly.
• Personal accountability and consistent follow-through.

Qualifications

• Experience gained through employment, internships, student organizations, or relevant personal projects.
• Working knowledge of Microsoft Excel, Google Sheets, ChatGPT, and Claude.
• Familiarity with Instagram, TikTok, YouTube, or similar social platforms.
• Comfortable creating content and speaking on camera.
• Ability to work full-time and in person.
• Willingness to learn the technical side of airsoft.
• A college degree is required. Previous airsoft knowledge is not.

Preferred Qualifications

• Experience in any of the following is helpful but not required:
  • Retail or e-commerce operations
  • Shopify or another e-commerce platform
  • Inventory management or purchasing
  • Product pricing, COGS, or margin analysis
  • Customer service or sales
  • Social media or short-form video production
  • Sponsorships, events, or community partnerships
  • Airsoft, paintball, sporting goods, hobby products, or another technical product category

Growth Opportunity

As you demonstrate sound judgment and consistent execution, you will receive increasing ownership over LA Airsoft’s daily operations and growth initiatives. This is an opportunity to grow into a leadership role with the company, as well as have monetary incentive and bonuses as the company grows.

Pay

$60,000.00 - $70,000.00 per year

Benefits

• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person