Operations Field Supervisor

AMR-Shasta, Redding, CA – full-time exempt opportunity.

About the role

We are hiring an Operations Supervisor responsible for day-to-day operations, including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, and other operational support functions.

Responsibilities

• Provide direction and oversight to EMTs, Paramedics, and other operational support staff.
• Maintain familiarity with and provide interpretation of operational policies and procedures.
• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.
• Assess daily equipment, supply, and vehicle needs; coordinate service as necessary in conjunction with the Materials Management Department.
• Ensure 100% of operational response exceptions are brought to closure with appropriate action.
• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.
• Investigate events involving assigned units or staff, including completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary.
• Maintain punctual and regular attendance.
• Adhere to all company policies and procedures.

Requirements

• High school diploma or GED.
• Minimum of 18 years of age.
• Minimum of two (2) years full-time employment as a Paramedic.
• Demonstrated skills and experience in evaluating, instructing, and coaching all aspects of the delivery of pre-hospital care.
• Demonstrated comprehensive understanding of operations protocols, policies, and procedures.
• Effective oral, written, and interpersonal communication skills.

Pay

$110K – $130K salary range.

Benefits

AMR is part of Global Medical Response (GMR), offering benefit options including support for veterans and reasonable accommodations for individuals with disabilities. Learn more on the careers site benefits page.