Field Operations Supervisor

Key Responsibilities

• Oversee daily mitigation operations and field production activities.
• Monitor active projects to ensure quality, efficiency, and proper documentation.
• Ensure jobs are completed according to company standards, IICRC guidelines, and customer expectations.
• Review project progress and proactively address delays, staffing concerns, or operational challenges.
• Maintain accountability for production goals, job profitability, and overall field performance.
• Lead, coach, and develop technicians.
• Conduct regular ride-alongs, job site inspections, and field audits.
• Provide ongoing training and mentorship focused on safety, customer service, and technical excellence.
• Foster a positive, team-oriented culture focused on accountability and growth.

Customer & Insurance Communication

• Serve as an escalation point for customer concerns and complex project issues.
• Maintain professional communication with homeowners, property managers, adjusters, and referral partners.
• Ensure customers receive timely updates throughout the restoration process.
• Support exceptional customer experiences and drive positive online reviews.

Project Oversight

• Assist with project scoping, documentation, and estimating support when needed.
• Verify technicians are following drying protocols, documentation requirements, and company procedures.
• Ensure all required photos, moisture readings, and job notes are accurately completed.
• Support large-loss and high-priority projects as necessary.

Fleet, Equipment & Warehouse Oversight

• Ensure vehicles, equipment, and inventory are properly maintained and ready for deployment.
• Monitor equipment usage, accountability, and maintenance needs.
• Partner with warehouse and operations personnel to maintain operational readiness.
• Promote proper care and utilization of company assets.

Cross-Functional Collaboration

• Work closely with Dispatch, Reconstruction, Sales, and Leadership teams to ensure seamless project execution.
• Assist with staffing, scheduling, and resource allocation.
• Support company initiatives focused on operational efficiency and customer satisfaction.

Field Support

• Provide hands-on support during emergency response situations and high-volume periods.
• Respond to after-hours operational needs when necessary.

Qualifications

• Minimum 5 years of experience in water mitigation, restoration, or related field operations.
• Previous leadership experience managing technicians, crews, or field personnel.
• Strong understanding of residential and commercial mitigation projects.
• Experience managing multiple projects simultaneously in a fast-paced environment.
• IICRC WRT Certification required. ASD Certification preferred.
• Additional IICRC certifications are highly desirable.
• Valid driver's license with an acceptable driving record.

Skills & Abilities

• Strong leadership and team development skills.
• Excellent communication and customer service abilities.
• Strong organizational and problem-solving skills.
• Ability to make decisions quickly in emergency-response situations.
• Strong attention to detail and commitment to quality workmanship.
• Ability to prioritize multiple responsibilities and manage competing demands.

Technical Skills

• Experience with DASH, Xactimate, Encircle, MICA, or similar restoration software preferred.
• Familiarity with moisture mapping, drying equipment, and mitigation documentation.
• Proficiency with Microsoft Office and mobile technology platforms.

Physical Requirements

• Ability to lift up to 50 pounds.
• Ability to climb, bend, kneel, crouch, and perform field inspections.
• Ability to work in residential, commercial, and emergency response environments.
• Ability to perform mitigation work and assist field crews when needed.

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Holidays
• Company Vehicle (if applicable)
• Professional Development and Certification Assistance
• Career Growth Opportunities
• Supportive Team-Oriented Culture