Field Operations Supervisor

Responsibilities

• Supervises trouble-shoot and repair problems with technicians to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
• Aids in the training and development of technicians and keeps abreast of the most current technology in the telecommunications industry
• Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivals
• Aids Manager of Field Operations to ensure that any errors in installation or service are promptly resolved
• Maintains accurate time and attendance reporting
• Aids in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for compliance
• Communicates effectively with customers, management, employees and installation and service partners (contractors)
• Aids in the development and management of the department’s operating budget in accordance with corporate guidelines
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Interviews, hires, trains, appraises performance, rewards and disciplines employees; addresses complaints and resolves problems
• Works with managers, supervisors and employees to promote a positive attitude and good employee morale
• Maintains a professional appearance and appropriate behavior at all times
• Maintains good attendance

Requirements

• High school diploma or equivalent
• Basic knowledge of electronics and working knowledge of the operation
• Two to four years of experience and related associates degree (or equivalent in training and experience) preferred
• Basic working knowledge of email, Excel and internet required

Qualifications

• Ability to effectively communicate with customers, management, employees and installation and service partners (contractors)
• Ability to work while standing most of the time
• Ability to walk or work over all types of terrain, in all types of weather
• Ability to carry tools and equipment including gaffs, ladders, tool belts
• Ability to work in tight spaces while bending, twisting and reaching
• Ability to climb poles using gaffs hooks and climbing belts
• Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
• Ability to differentiate between different sizes and colors of wires
• Ability to perform work in elevated places (i.e., roofs and utility poles)
• Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
• Ability to use close vision, peripheral vision and adjust focus
• Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
• Ability to lift up to 90 pounds
• Physically able to operate computer equipment and test equipment
• Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
• Ability to work safely near power lines and electrical equipment
• Ability to drive Company vehicles in a safe manner

Skills

• Effective communication skills
• Problem-solving and troubleshooting abilities
• Training and development skills
• Time management and scheduling skills
• Financial management and budgeting skills
• Physical stamina and dexterity
• Technical knowledge and familiarity with telecommunications equipment

Benefits

• Competitive Compensation + Annual Bonus Eligibility
• Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
• Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
• Professional Development with an Emphasis on Internal Promotion
• Employee Discounts on Bluepeak Services, Including Internet
• Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!