Operations Expert
About the role
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident, effortless style for work, everyday, or special occasions, with over 400 retail and outlet stores in the U.S. and Puerto Rico, an online store at express.com, and a mobile app. Bonobos is a menswear brand known for exceptional fit and a personalized retail model, with 50 Guideshops and online at bonobos.com. The position is based at the Arundel Mills store. Express is seeking a Retail Operations Expert to join the team. The Operations Expert will assist in providing a great in-store shopping experience by leading merchandise flow processes, ensuring product availability and correct sizing.
Responsibilities
- Providing coaching and training for stockroom associates as needed
- Processing shipping and receiving orders according to Express time and efficiency standards
- Replenishing product as needed
- Processing freight and sensor product
- Maintaining a clean and organized stock room to ensure safe and efficient merchandise processing from stockroom to floor
- Coordinating product pricing and markdowns
- Providing check-out support to customers as needed
- Processing fulfillment transactions quickly and accurately to ensure customer satisfaction
- Sharing information on product, promotions, and loyalty programs
- Assisting Sales Associates during onboarding and training
- Assisting with product launches and changes according to company SOP
- Assisting customers as needed on the sales floor with locating product and/or online orders
- Delivering on all aspects of the customer experience model
- Other essential functions may occur as directed by your supervisor
Requirements
- Education: High School or Equivalent
- Years of Experience: 0‑2 relevant job experience (minimum 6 months)
- Meets defined availability criteria, including nights, weekends and non‑business hours
- Proficient in use of technology (iPad, registers)
Skills
- Strong customer service skills
- Strong verbal and written communication skills specifically with customers, sales leadership team and associates
- Demonstrated collaborative skills and ability to work well within a team
- Ability to multitask and handle multiple customers and/or processes at once
Benefits
- Medical, pharmacy, dental and vision coverage
- 401(k) and Roth 401(k) with Company match
- Merchandise discount
- Paid Time Off
- Parental leave for new moms and dads
- For part‑time associates: partnership with LIG Solutions for individual insurance coverage (major medical, dental, vision, supplemental, life insurance, etc.)
- Part‑time associates may be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match
- Part‑time associates also eligible for Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide
Pay
Pay Range: $16.00 – $22.10 per hour
Schedule
Availability required includes nights, weekends, and non‑business hours.