Operations Expert

Overview

About PHOENIX PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Responsibilities

• Provide coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Cook up product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Aid Sales Associates during onboarding and training.
• Aid with product launches and changes according to company SOP.
• Aid customers as needed on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.

Requirements

• Education: High School or Equivalent
• Years of Experience: 0 - 2 relevant job experience - minimum 6 months
• Mets defined availability criteria, including nights, weekends and non-business hours
• Proficient in use of technology (iPad, registers)

Qualifications

• Demonstrates strong customer service skills
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

Benefits And Compensation

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match
• Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide

Pay Range

$17.90 - $25.05 per hour

Closing

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Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position. An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.