Operations Expert

About the Company

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Customers can experience these brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.

Express ensures you look and feel your best, wherever life takes you. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app.

About the Role

Express is seeking a Retail Operations Expert to join the team at the Mayfair store. This role focuses on leading merchandise flow processes to ensure product availability and sizing, while providing a great in-store shopping experience for customers.

Responsibilities

• Provide coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed and process freight and sensor product.
• Maintain a clean and organized stockroom to ensure safe and efficient merchandise processing from stockroom to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed, processing fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches and changes according to company standard operating procedures (SOP).
• Assist customers on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Perform other essential functions as directed by your supervisor.

Requirements

• High School diploma or equivalent.
• 0–2 years of relevant job experience (minimum 6 months).
• Meets defined availability criteria, including nights, weekends, and non-business hours.
• Proficient in the use of technology (e.g., iPad, registers).

Skills

• Strong customer service skills.
• Excellent verbal and written communication skills, specifically with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes simultaneously.

Benefits

PHOENIX offers a range of benefits to support full-time associates' health and long-term financial security, including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage tailored to their needs and budget, including major medical, dental, vision, supplemental insurance, and life insurance. Part-time associates may also be eligible for:

• Paid sick leave and public health emergency leave.
• Participation in the 401(k) and Roth 401(k) with Company match.
• Express merchandise discount.
• Learn & Earn incentive program.
• Voluntary benefits through YouDecide.