Operations Expert

Overview

PHOENIX PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express focuses on modern, confident, and effortless style for various occasions, while Bonobos is known for exceptional fit and personalized retail. Both brands are available in over 400 stores and online.

Responsibilities

• Assist in providing a great in-store shopping experience by confirming product availability and sizing.
• Coaching and training stockroom associates as needed.
• Process shipping and receiving orders according to Express standards.
• Maintain a clean and organized stock room for efficient merchandise processing.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers.
• Share information on products, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches and changes according to company SOP.
• Support customers on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.

Requirements

• High School or Equivalent Education
• Minimum 6 months of relevant job experience
• Meets defined availability criteria, including nights, weekends, and non-business hours
• Proficient in using technology (iPad, registers)

Qualifications

• Demonstrates strong customer service skills
• Strong verbal and written communication skills
• Collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

Benefits and Compensation

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads
• Part-time associates may be eligible for individual insurance coverage, paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with Company match
• Express merchandise discount
• Learn & Earn incentive program
• Voluntary benefits through YouDecide

Closing

If you have questions about the California Consumer Privacy Act, please click here. Applicants must be authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. For inquiries related to accommodations, please call 1-800-964-9793 or email AssociateRelations@Express.com.