Operations Expert

Company Overview

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at express.com and bonobos.com.

About Express

Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced this philosophy and operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.

Responsibilities

• Provide coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check‑out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launch changes according to company SOP.
• Assist customers on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education: High School or Equivalent.
• 0 – 2 years relevant job experience (minimum 6 months).
• Meets defined availability criteria, including nights, weekends and non‑business hours.
• Proficient in use of technology (iPad, registers).
• Strong customer service skills.
• Strong verbal and written communication skills with customers, sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.

Benefits

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• For part‑time associates: access to individual insurance coverage (major medical, dental, vision, supplemental, life, etc.) through LIG Solutions.
• Paid sick leave and public health emergency leave (part‑time).
• Eligibility to participate in 401(k) and Roth 401(k) with company match (part‑time).
• Express merchandise discount (part‑time).
• Learn & Earn incentive program (part‑time).
• Voluntary benefits through YouDecide (part‑time).

Pay

Pay Range: $17.50 – $24.05 per hour