Operations Expert

About the role

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident, and effortless style for work, everyday, and special occasions. Since its launch in 1980, Express has embraced this philosophy and operates over 400 retail and outlet stores in the United States and Puerto Rico, plus the express.com online store and the Express mobile app. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model, with customers experiencing the brand in 50 Guideshops and online at bonobos.com.

Store location: Cool Springs

Responsibilities

• Providing coaching and training for stockroom associates as needed.
• Process shipping and receiving orders according to Express time and efficiency standards.
• Replenish product as needed.
• Process freight and sensor product.
• Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
• Coordinate product pricing and markdowns.
• Provide check-out support to customers as needed.
• Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Share information on product, promotions, and loyalty programs.
• Assist Sales Associates during onboarding and training.
• Assist with product launches changes according to company SOP.
• Assist customers as needed on the sales floor with locating product and/or online orders.
• Deliver on all aspects of the customer experience model.
• Other essential functions may occur as directed by your supervisor.

Requirements

• Education: High School or Equivalent
• Years of Experience: 0–2 relevant job experience, minimum 6 months
• Meets defined availability criteria, including nights, weekends, and non-business hours
• Proficient in use of technology (iPad, registers)

Skills

• Demonstrates strong customer service skills
• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates
• Demonstrated collaborative skills and ability to work well within a team
• Ability to multitask and handle multiple customers and/or processes at once

Benefits

Full-time associates receive:

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates are eligible for:

• Individual insurance coverage through LIG Solutions (major medical, dental, vision, supplemental insurance, life insurance, and more)
• Paid sick leave and public health emergency leave
• Participation in 401(k) and Roth 401(k) with Company match
• Express merchandise discount
• Learn & Earn incentive program
• Voluntary benefits through YouDecide

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills, and experience of the candidate.