Operations Executive
Location: Houston, USA office
About the role
As the operational backbone of the Houston Hub, you'll manage the end-to-end flow of vessel operations which will include coordinating with port agents and GAC offices, maintaining accurate documentation, and delivering timely, high-quality service to our customers. Every task you handle contributes directly to the reliability our clients depend on.
- Oversee day-to-day vessel operations, providing guidance and supervision to port agents throughout each call
- Ensure voyage orders are received from principals for all port calls, with jobs and associated voyages accurately registered in GACship and appointments/nominations promptly issued to agents
- Review and approve proforma disbursement accounts, verifying accuracy and compliance with agreed internal and port tariffs
- Serve as the primary liaison between agents, vendors, service providers, and customers, facilitating clear communication and seamless service delivery
Requirements
- Degree in Maritime Transport and Logistics or a similar degree
- 1-2 years in Shipping Operations
Skills
- Technical: MS Office, basic IT skills and working knowledge of AI productivity tools
- Communication: able to manage correspondence with port agents, vendors, and clients across multiple time zones and cultures with confidence and accuracy
- Attention to Detail: meticulous in reviewing documentation, disbursement accounts, and operational data, where errors can have real financial and reputational consequences
- Organizational Skills: able to manage multiple vessel calls and client accounts simultaneously without losing track of deadlines, documentation, or follow-ups
- Problem-Solving: calm and resourceful when disruptions arise—whether a delayed vessel, a vendor issue, or a last-minute client request—and finding solutions quickly while keeping all parties informed
- Adaptability: comfortable operating in a fast-paced, ever-changing environment where priorities can shift with little notice
- Customer Service Orientation: genuinely committed to delivering a responsive, professional experience to clients and understanding that in this industry, reliability builds long-term relationships
- Team Collaboration: works effectively across GAC offices, agent networks, and internal teams, contributing to a culture of shared accountability and mutual support
About the company
This is your chance to become part of the global GAC team which has been providing professional shipping, logistics and marine services since 1956. Everything we do is guided by the GAC Spirit, built on mutual loyalty between management and staff, and a belief in the value of our people as individuals—not just for the jobs they do.
With more than 7,500 colleagues in 300 strategically located offices in more than 50 countries around the world, we focus on quality, safety and sustainability with a human touch. Emphasising a long-term approach, innovation and ethics, our flexible and integrated portfolios are designed to work within and support our customers’ operations.
As our Operations Executive in Houston, you'll sit at the center of a dynamic, fast-moving operation managing vessel calls, coordinating across a powerful global network of GAC offices and port agents, and delivering the standard of excellence that has defined our brand for generations. You won't just be working behind the scenes—you'll be engaging directly with some of the biggest names in the global energy sector, building relationships that matter and making an impact that's felt far beyond the Houston Hub.
Key details: Full-time role reporting to the Business Manager of Hub Agency Center. Daily travel to the office is required. Key tools include MS Office 365 (Word, Excel, PowerPoint) and GACShip, which will be learned on the job.