Operations Engineer

About the role

Join a high-impact Tier Two Operations team that sits at the heart of our cloud platform environment. In this role, you’ll deploy cutting-edge applications, automate and optimize core processes, and serve as the trusted escalation point for our service desk. We’re looking for engineers who thrive in dynamic environments, bring strong Linux and Windows expertise, and are eager to work hands-on with AWS services. If you’re a proactive problem solver with strong communication skills and a passion for collaboration, you’ll make an immediate impact here.

Responsibilities

• Serve as the primary escalation point for the service desk, tackling complex troubleshooting for applications, virtual workspaces, network and performance issues, and a variety of service requests
• Administer and maintain Windows systems, leveraging technologies such as PowerShell Desired State Configuration (DSC) and Group Policy Objects (GPO), and manage software bundles for diverse virtual desktop environments
• Oversee Kubernetes clusters in a private-cloud setting, including ongoing maintenance, troubleshooting, and incident response
• Deploy and maintain both commercial and custom software using AWS Cloud Services (EC2, EKS, S3, Workspaces, and more), ensuring proper snapshot management and system reliability
• Collaborate closely with Cyber Security and Engineering teams to optimize cloud solutions and support DevOps continuous improvement initiatives
• Analyze and support systems engineering functions for new system development, critical enhancements, and patching, all in line with established system engineering and configuration management processes
• Automate routine operational tasks and maintain automated job schedules to drive efficiency
• Use Jira to track Tier 2 issues and communicate ongoing work and status updates with customers

Requirements

• 3 years of relevant Information Technology experience
• 1 year of hands-on experience with Kubernetes and/or Docker
• Experience working with AWS Cloud services
• Ability to meet DoD 8570 IAT II requirements (Security+ or higher certification)
• Must have a TS/SCI level clearance and a willingness to sit for a polygraph if necessary

Qualifications

Bonus Points if you have:

• Hands-on experience scripting with Python and Bash
• Experience working in Agile environments
• Leadership experience in a relevant technical area
• Technical certifications, especially AWS Cloud Practitioner or Certified Kubernetes Administrator (CKA)
• Comfortable working in both remote and on-site environments
• Excellent communication skills
• A strong ‘customer first’ mindset

About Us

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn, and thrive through hands-on experience, certifications, industry training, and more.

Pay

The base pay range for this position in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is $100,200—$203,400 USD.