Operations Efficiency Specialist

Responsibilities

• Provide analytical, administrative, and coordination support for operations efficiency programs and continuous improvement initiatives.
• Collect, analyze, and summarize operational data and performance metrics; develop reports/dashboards and present insights and recommendations.
• Cook up cross-functional activities that support branch operations (e.g., operational programs, equipment/asset-related initiatives, Infor Help, and process rollouts) by managing communications, schedules, and issue tracking.
• Maintain accurate, audit-ready documentation and status tracking for assigned programs, requests, and approvals.
• Support compliance with applicable policies, procedures, and internal controls by assisting with documentation, follow-up, and corrective action tracking.
• Develop and distribute training materials, job aids, and communications to support consistent execution and adoption of operational best practices.
• Monitor progress, risks, and issues across initiatives; maintain action logs and escalate concerns to the Operations Efficiency Manager as needed.
• Perform other operational support and improvement tasks as assigned.

Qualifications

• Strong organizational and follow up skills.
• Ability to manage multiple priorities and deadlines across locations.
• Strong ability to collaborate across teams and influence without authority.
• High integrity and commitment to compliance and quality standards.
• Clear written and verbal communication.
• Experience in logistics, manufacturing, or distribution operations (preferred).
• Ability to translate technical concepts into actionable business strategies (preferred).
• Passion for innovation and continuous improvement (preferred).

Key Competencies

• Strategic Skills: Determines operational improvement opportunities through comprehensive analysis of current and desired status and gaps, strategic thinking and attention to detail; comprehends the big picture.
• Resourcefulness/Initiative: Proactively finds ways over, around, or through barriers to success; achieves results despite constraints; takes prompt action; effectively influences outcomes through collaboration and partnership.
• Customer Focus: Builds and maintains elevated levels of trust and credibility always demonstrating a customer serving mindset.
• Change Enablement: Supports and reinforces positive change by promoting best practices, communicating clearly, and helping teams adopt new processes and tools.

Work Environment

• Office setting and occasional field travel.

Physical Demands

• This job requires the ability to sit, climb, stand, lift and/or move.

Position Type and Expected Hours of Work

• This is a full-time position. Days of work are Monday through Friday. This position at times requires long hours.

Reasonable Accommodations Statement

• To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.